{"id":4452,"date":"2021-09-06T12:46:39","date_gmt":"2021-09-06T12:46:39","guid":{"rendered":"https:\/\/help.nafhaa.com\/?docs=operational-help\/administrative-help\/unable-to-send-email-from-portal"},"modified":"2023-05-17T06:43:26","modified_gmt":"2023-05-17T06:43:26","slug":"unable-to-send-email-from-portal","status":"publish","type":"docs","link":"https:\/\/help.nafhaa.com\/?docs=operational-help\/administrative-help\/unable-to-send-email-from-portal","title":{"rendered":"Unable to send Email from Portal"},"content":{"rendered":"\n

SYMPTOM : <\/p>\n\n\n\n

“UNABLE TO SNED EMAIL FROM PORTAL OR WHILE SENDING EMAIL FROM FROM PORTAL GETTING ERROR”<\/p>\n\n\n\n

\n\n\n\n

CAUSE : <\/p>\n\n\n\n

IF YOU ARE HAVING PERMISSION TO SEND MAIL OF YOUR RECORDS FROM RESAPECTIVE MODULES AND STILL YOU WERE UNABLE TO SEND MAIL FROM Nafhaa <\/strong><\/em>PORTAL AND WHILE SENDING THE MAIL YOU WERE GETTING ALERT SHOWN IN BELOW SNAPSHOT:<\/p>\n\n\n\n

\"\"
Note: IP address May be Different As Per Email Service Provider<\/figcaption><\/figure>\n\n\n\n
\n\n\n\n

RESOLUTION : <\/p>\n\n\n\n

THE ERROR SHOWN IN ABOVE SNAPSHOT IS HAVING NO REALTION WITH Nafhaa <\/strong><\/em>OFFERING AND THAT ERROR WAS COMING FROM YOUR EMAIL SERVICE PROVIDER SIDE SO IF YOU WERE GETTING SUCH ERROR KINDLY CHECK THAT USER EMAIL CONFIGURATION<\/p>\n\n\n\n

AND IF YOU FOUND THAT YOUR EMAIL CONFIGURATION IS OK BUT STILL ERROR PERSIST THEN KINDLY CONTACT YOUR EMAIL SERVICE PROVIDER AND CHECK WITH THEM FOR SUCH ERROR <\/p>\n\n\n\n

\n\n\n\n

NOTE :<\/p>\n\n\n\n

BEFORE CONTACTING YOUR EMAIL SERVICE PROVIDER OR WHILE DOING EMAIL CONFIGURATION FOR YOUR USER IN Nafhaa <\/strong><\/em>MAKE SURE YOU’VE ENTERED CORRECT EMAIL ID, PASSWORD, SMTP HOST, PORT, EMAIL PROVIDER, SSL\/TLS CHECKBOX BECAUSE IF ANYTHING WAS NOT ENTERED CORRECTLKY THEN YOU WERE UNABLE TO SEND MAIL FROM Nafhaa <\/strong><\/em><\/p>\n\n\n\n

SO KINDLY MAKE SURE WHILE DOING EMAIL CONFIGURATION YOU ARE DOING IT PROPERLY<\/p>\n\n\n\n

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