{"id":3590,"date":"2021-08-06T06:51:42","date_gmt":"2021-08-06T06:51:42","guid":{"rendered":"https:\/\/help.nafhaa.com\/?docs=nafhaa\/dashboards\/ticket-insight"},"modified":"2021-08-06T11:47:45","modified_gmt":"2021-08-06T11:47:45","slug":"ticket-insight","status":"publish","type":"docs","link":"https:\/\/help.nafhaa.com\/?docs=nafhaa\/dashboards\/ticket-insight","title":{"rendered":"Ticket Insight"},"content":{"rendered":"\n<p>Ticket Insight Dashboard is useful to view the status of Tickets that are logged into the system and the progress that are taking place wrt tickets.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"346\" src=\"https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-219-1024x346.png\" alt=\"\" class=\"wp-image-3594\" srcset=\"https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-219-1024x346.png 1024w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-219-300x101.png 300w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-219-768x259.png 768w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-219.png 1258w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>So, the data that is available in the Ticket module, will display the data inform of pie charts, bar graphs bifurcating the data for better understanding.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"446\" src=\"https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-220-1024x446.png\" alt=\"\" class=\"wp-image-3598\" srcset=\"https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-220-1024x446.png 1024w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-220-300x131.png 300w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-220-768x334.png 768w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-220.png 1287w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Moving further, the data is further aggregated based on the user who have attended the Ticket and later it bifurcated based on Status of Open and closed. Each bar-graph represents the count of tickets open\/closed by the users\/employees.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"455\" src=\"https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-221-1024x455.png\" alt=\"\" class=\"wp-image-3603\" srcset=\"https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-221-1024x455.png 1024w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-221-300x133.png 300w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-221-768x341.png 768w, https:\/\/help.nafhaa.com\/wp-content\/uploads\/2021\/08\/image-221.png 1270w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Lastly, it display the records, which were resolved and those which are pending due to some dependencies or the work might be in progress. Each rows are clickable and they will open respective tickets where you can view additional details.<\/p>\n\n\n\n<p>So this sums up the Ticket Insight Dashboard related Ticket module.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":3504,"menu_order":3,"comment_status":"open","ping_status":"closed","template":"","meta":[],"doc_tag":[],"_links":{"self":[{"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs\/3590"}],"collection":[{"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3590"}],"version-history":[{"count":8,"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs\/3590\/revisions"}],"predecessor-version":[{"id":3608,"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs\/3590\/revisions\/3608"}],"up":[{"embeddable":true,"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs\/3504"}],"next":[{"title":"Account Dashboard","link":"https:\/\/help.nafhaa.com\/?docs=nafhaa\/dashboards\/account-dashboard","href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs\/3609"}],"prev":[{"title":"Service Dashboard","link":"https:\/\/help.nafhaa.com\/?docs=nafhaa\/dashboards\/service-dashboard","href":"https:\/\/help.nafhaa.com\/index.php?rest_route=\/wp\/v2\/docs\/3788"}],"wp:attachment":[{"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3590"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.nafhaa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=3590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}